Shipping FAQ

1. How long does delivery take?

8–17 total business days (includes 1–3 days processing + 7–14 days transit)

Orders placed after 10PM EST ship next business day

2. Where do you ship?
Only to the U.S. (with free standard shipping)

3. How do I track my order?
Tracking # emailed after shipment. Use our tracking portal or courier’s site.

4. What if my package is lost?
Email us after 7 days past estimated delivery for investigation.

Delays: Delivery times are estimates and may vary due to factors like weather conditions and transportation delays.

Check Out Our Shipping Policy

1. How long do I have to return?
30 days from delivery. Items must be unused with tags.

2. What can’t be returned?

Custom items

Hygiene products* (*unless unopened)

Size-related returns

3. Return shipping costs?
You pay (typically USD 25–25–150 via USPS/UPS/FedEx).

4. Refund timeline?
5–10 business days after we inspect your return.

5. Damaged/lost items?
Email photos (damage) or report (lost) within 48 hours. Hello@officialsitara.com

Check Out Our Refund Policy

No - you can check out as a guest or create an account.

Account benefits:
✓ Track orders easily
✓ Save your details for faster checkout
✓ Get exclusive email offers (optional)

We source materials directly from trusted manufacturers and optimize our production process to deliver quality apparel at accessible prices. By working closely with partners and minimizing operational markups, we provide stylish wardrobe essentials designed for everyday wear.

What If My Package Gets Lost?

If your package does not arrive within 7 days of the estimated delivery date, please contact us at Hello@officialsitara.com We will initiate an investigation with the courier, and if the package is confirmed lost, we will offer a full refund or a replacement at no additional cost.

Check Our Refund Policy